By accessing our website at theblutrain.com, submitting a service inquiry, signing a Proforma Invoice, making a payment, or using any service provided by Blutrain Private Limited, you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions. If you do not agree to these terms, you must immediately discontinue use of our website and services.
These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Client", "you", "your") and Blutrain Private Limited ("Blutrain", "we", "us", "our"), a company incorporated under the Companies Act, 2013, with its registered office at SCF 08, 2nd Floor, The Eminence Plaza, Ambala–Chandigarh Expy, Zirakpur, Punjab 140603, India.
These Terms apply to all visitors to our website, users of our services, and clients who engage Blutrain for any technology or AI solution. They are supplemented by specific service agreements, Proforma Invoices (PIs), and project contracts that may be entered into between the parties.
In case of conflict between these general Terms and a signed project-specific agreement or PI, the terms of the signed agreement shall prevail to the extent of the inconsistency.
| Term | Meaning |
|---|---|
| "Services" | All AI solutions, technology development, consulting, and support services offered by Blutrain Private Limited |
| "Client" | Any individual, company, or organization that engages or seeks to engage Blutrain for services |
| "Proforma Invoice (PI)" | A formal proposal/quotation issued by Blutrain outlining project scope, pricing, and terms |
| "Project" | A specific engagement for delivery of defined services as described in an accepted PI or service agreement |
| "Deliverable" | Any output, software, model, report, design, or work product created for the Client under a project |
| "Milestone" | A defined stage or checkpoint within a project with specific deliverables and associated billing |
| "Intellectual Property" | All patents, copyrights, trademarks, trade secrets, AI models, algorithms, and proprietary methods |
| "Confidential Information" | Any non-public information shared by either party in connection with the project |
| "Customer ID" | A unique identifier assigned to each client upon successful onboarding and advance payment confirmation |
| "Force Majeure" | Events beyond a party's reasonable control, including natural disasters, pandemics, or government actions |
Blutrain Private Limited provides a comprehensive range of AI and technology services including, but not limited to:
The specific scope, timeline, deliverables, and pricing for any engagement are defined in the accepted Proforma Invoice or project agreement. Blutrain reserves the right to modify, suspend, or discontinue any service at any time with reasonable notice.
To ensure successful project delivery, the Client agrees to the following obligations:
All projects commence with a Proforma Invoice (PI) issued by Blutrain. The PI outlines the project scope, deliverables, timeline, pricing, and payment schedule. A project is deemed accepted when the Client signs/approves the PI and makes the advance payment.
Unless otherwise agreed in writing, payment is structured as follows:
| Stage | Payment | Trigger |
|---|---|---|
| Advance / Mobilization | 40% of total project value | Upon PI acceptance |
| Mid-Milestone Payment | 40% of total project value | Upon mid-project milestone delivery and approval |
| Final Payment | 20% of total project value | Upon final delivery, handover, and client acceptance |
All prices are exclusive of applicable taxes unless explicitly stated otherwise. GST at the applicable rate (currently 18%) will be added to all invoices as per Indian tax law.
For full details on cancellations and refunds, please refer to our Refund & Cancellation Policy, which forms part of these Terms by reference.
All project timelines are estimates based on information available at the time of PI issuance. Timelines may be revised due to:
Any changes to the agreed project scope must be requested in writing. Blutrain will issue a Change Order/Addendum with revised scope, timeline, and pricing. Work on scope changes commences only after written approval and payment, where applicable.
Upon delivery of each milestone or final deliverable, the Client has a review period (as specified in the PI, typically 5–7 business days) to:
Silence or non-response after the review period will be deemed as acceptance of the deliverable.
Post-delivery, Blutrain provides a bug-fix warranty period (as specified in the PI, typically 30 days) covering defects in the agreed deliverables. This does not cover issues arising from Client modifications, third-party integrations, or new feature requests.
Upon receipt of full payment for a project, Blutrain assigns to the Client all rights, title, and interest in the custom deliverables created specifically for that project, including source code, designs, and documentation.
Blutrain retains ownership of:
Deliverables may incorporate third-party open-source libraries or licensed components. The Client is responsible for compliance with applicable open-source licenses. Blutrain will disclose any significant third-party components used in project delivery.
All data, content, and materials provided by the Client remain the sole property of the Client. The Client grants Blutrain a limited, non-exclusive license to use such materials solely for the purpose of delivering the agreed services.
Unless explicitly restricted in writing by the Client, Blutrain reserves the right to reference the Client's name and a high-level project description (without disclosing confidential specifics) in its portfolio, case studies, or marketing materials.
No IP is transferred if outstanding invoices remain unpaid. Blutrain retains all rights to deliverables until full payment is confirmed.
As an AI solutions provider, Blutrain is committed to ethical and responsible use of artificial intelligence. The following principles govern all AI-related work:
Blutrain reserves the right to terminate a project immediately and without refund if it becomes aware that deliverables are being used for prohibited purposes.
Both parties acknowledge that in the course of the engagement, each may receive access to confidential information of the other party. Both Blutrain and the Client agree to:
Confidentiality obligations survive termination of the agreement for a period of 3 years. Exceptions apply to information that is publicly known, independently developed, or required to be disclosed by law.
Blutrain's employees are bound by individual NDAs. A separate mutual NDA can be executed upon request before project commencement.
Both parties agree to comply with applicable Indian data protection laws, including the Information Technology Act, 2000, the SPDI Rules, 2011, and the Digital Personal Data Protection Act, 2023 (as applicable).
For full details on data handling, please refer to our Privacy Policy, which forms an integral part of these Terms.
To the maximum extent permitted by applicable law:
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.
The Client agrees to indemnify, defend, and hold harmless Blutrain Private Limited, its directors, employees, and contractors from and against any claims, liabilities, damages, losses, costs, and expenses (including legal fees) arising from:
The Client may terminate a project by providing written notice. Termination is subject to our Refund & Cancellation Policy. The Client remains liable for all work completed and costs incurred up to the date of termination.
Blutrain may terminate a project or engagement with immediate effect (without refund obligation) if:
Your use of theblutrain.com is subject to the following conditions:
The following activities are strictly prohibited in connection with Blutrain's website and services:
Violations may result in immediate termination of services, legal action, and reporting to relevant authorities. Blutrain will cooperate fully with law enforcement investigations arising from prohibited activities.
Post-project maintenance and subscription plans are subject to the following additional terms:
Neither party shall be liable for any failure or delay in performing its obligations under these Terms if such failure or delay is caused by events beyond its reasonable control, including but not limited to:
The affected party must notify the other party promptly in writing of the Force Majeure event and its expected duration. If the Force Majeure event continues for more than 60 days, either party may terminate the affected project with equitable settlement of amounts due for work completed.
In the event of any dispute, controversy, or claim arising out of or relating to these Terms or any project engagement, both parties agree to first attempt resolution through good-faith negotiation within 30 days of written notice of the dispute.
If good-faith negotiation fails, the parties agree to attempt resolution through mediation with a mutually agreed mediator within 60 days of the original dispute notice.
If mediation is unsuccessful, disputes shall be finally resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (India). The arbitration shall be conducted by a sole arbitrator, in the English language, at Chandigarh, India. The arbitrator's decision shall be final and binding on both parties.
Nothing in this section prevents either party from seeking urgent interim or injunctive relief from a competent court of law to prevent irreparable harm.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of India.
Subject to the dispute resolution procedure in Section 18, the courts at Chandigarh, Punjab, India shall have exclusive jurisdiction to settle any disputes not resolved through arbitration.
Blutrain reserves the right to amend these Terms at any time. We will provide at least 30 days' notice of material changes by posting the revised Terms on our website and notifying registered clients by email. Continued use of our services after the effective date of changes constitutes acceptance.
These Terms, together with the Proforma Invoice, any signed project agreements, our Privacy Policy, and Refund & Cancellation Policy, constitute the entire agreement between the parties regarding the subject matter and supersede all prior discussions, representations, and agreements.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, without affecting the validity of the remaining provisions.
No waiver of any term or condition shall be deemed a further or continuing waiver of such term or any other term. Failure to exercise a right under these Terms does not constitute a waiver of that right.
The Client may not assign or transfer rights or obligations under these Terms without Blutrain's prior written consent. Blutrain may assign its rights and obligations to a successor entity or affiliate upon written notice to the Client.
For any questions, concerns, or notices related to these Terms & Conditions, please contact us: